Frequently Asked Questions

  • Vellum is a membership-based mobile refuelling and automotive concierge service based in Melbourne. We remove the time, effort, and coordination involved in owning and managing vehicles.

  • You join as a member, then request what you need. Fuel delivery can be handled when and where it suits you, and other vehicle services can be organised through Vellum so you’re not stuck coordinating multiple providers.

  • Vellum currently operates exclusively in Melbourne, servicing members within a 25km radius of the Melbourne CBD.

    We are actively preparing to expand into other Australian cities as we grow.

  • Yes. Vellum operates on a private membership model. Membership gives you access to fuel delivery and a dedicated team that can handle your vehicle needs without ongoing involvement from you.

  • Membership is what unlocks private access: priority handling, consistent standards, and a single point of contact for refuelling + vehicle-related coordination. Vellum is built for people who value convenience and discretion.

  • Yes. All memberships are recurring, with optional 3, 6, or 12-month lock-in available for members who prefer longer commitments or upfront payment.

  • Fuel pricing is locked month-to-month.
    Each month’s rate is based on our supply cost, and that rate applies to all fuel delivered during that month.

Fuel Delivery FAQs

  • Vellum delivers Premium Mobile 98 fuel only.
    This allows us to maintain a consistent standard and support the vehicles our members typically own.

  • Yes. Fuel delivery is included as part of your membership within the standard service area.

    You only pay for the fuel that goes into your vehicle.

  • Members can request fuel delivery wherever their vehicle is located.

    Vehicles within the included service area are covered as part of membership.
    Requests outside this area are assessed individually and may include an additional travel charge.

  • Yes. Vellum sources fuel at better rates than retail service stations and locks in a monthly fuel price for members.

    That locked rate applies for the entire month.

  • Not always, it depends on access and your preferences. Many members set up a consistent access process so refuelling can be handled with minimal involvement.

  • Vellum prioritises safe, controlled servicing and follows appropriate handling procedures for fuel delivery.

Concierge & Services FAQs

  • It means you have a private team who can coordinate and manage vehicle-related tasks that normally require your time: scheduling, organising providers, tracking requirements, and arranging services through a trusted process.

  • Depending on membership type, Vellum can coordinate services such as:

    • premium detailing

    • servicing and maintenance scheduling

    • registration and insurance-related admin coordination

    • wheel repair

    • paint protection (PPF) and tinting

    • storage solutions

    • private vehicle sales/purchases coordination

    • chauffeur/aviation services via partners

    • emergency support workflows

  • No. Vellum services are delivered directly by the Vellum team.
    Where specialists are required, they operate through Vellum so standards and coverage remain consistent.

  • Membership provides access to the Vellum team and service ecosystem. Specific services are then carried out as required.

  • Membership includes service coverage within 25km of the Melbourne CBD.

  • Yes. Vehicles outside the included radius can still be serviced, with a distance-based travel charge applied.

    Any additional costs are confirmed before service.

Private Membership FAQs

  • Private Membership is designed for individuals, families, and collectors who want their vehicle requirements handled with minimal involvement, especially across multiple vehicles.

  • Yes, Private Membership is built to let members add or remove vehicles as their needs change.

  • Yes. Vellum is positioned for members with high-end, luxury, and performance cars.

  • Vellum is built around mobile refuelling + delegated vehicle management, so convenience isn’t occasional, it becomes the default.

Corporate Membership FAQs

  • Corporate Membership provides scheduled, on-site mobile refuelling for businesses, executives, fleets, and managed buildings.

  • Corporate members operate on recurring service windows (for example, weekly refuelling days). Vehicles present during the service window can be refuelled without disruption.

  • Yes. Some corporate clients use the service as a value-add and may integrate their own pricing or margin structures.