Privacy Policy
This Privacy Policy explains how personal information is collected, used, disclosed, stored, and protected in connection with the use of Vellum’s website, memberships, mobile refuelling services, and automotive concierge services.
This policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What personal information we collect
We may collect personal information necessary to provide our services, including:
a) Identity & contact information
Full name
Email address
Phone number
Billing address
b) Account & membership information
Membership type and status
Payment and billing preferences
Service history
c) Vehicle information
Vehicle make, model, and registration
Fuel requirements (premium 98 only)
Vehicle location for service delivery
d) Location information
Service addresses provided by you
Location data necessary to deliver services
e) Payment information
Payment method details (processed via secure third-party providers)
Billing history and invoices
f) Communications
Emails, messages, and enquiries sent to us
Service requests and instructions
We do not intentionally collect sensitive information unless required by law or expressly provided by you.
3. How we collect personal information
We collect personal information when you:
Apply for or hold a Vellum membership
Request fuel delivery or concierge services
Use our website or contact us
Make payments or manage billing
Communicate with our team
Information may be collected directly from you or automatically through our systems.
4. Why we collect and use personal information
We collect and use personal information to:
Provide and manage memberships
Deliver mobile refuelling and concierge services
Coordinate vehicle-related services
Process payments and billing
Communicate service updates and operational notices
Improve our services and operations
Meet legal and regulatory obligations
5. Disclosure of personal information
We may disclose personal information:
To our employees and contractors for service delivery
To trusted service providers acting on our behalf (e.g. payment processors)
Where required by law or regulatory authorities
To protect our rights, safety, or property
We do not sell personal information.
6. Third-party services
Some services may involve third-party providers coordinated through Vellum. Where this occurs:
We disclose only the information necessary to perform the service
Providers are required to handle information responsibly
7. Data storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is stored using secure systems and reputable third-party platforms.
8. Overseas disclosure
We do not intentionally disclose personal information overseas. If this changes, we will take reasonable steps to ensure overseas recipients comply with Australian privacy standards.
9. Access and correction
You may request access to, or correction of, personal information we hold about you by contacting us using the details above.
We will respond within a reasonable timeframe.
10. Marketing communications
We may send service-related communications and, where permitted, marketing communications.
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
11. Cookies and website analytics
Our website may use cookies and analytics tools to improve performance and user experience.
You can manage cookie preferences through your browser settings.
12. Retention of information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
13. Complaints
If you believe we have breached your privacy, you may contact us at info@vellumcorp.com.
We will investigate and respond promptly.
If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website.
Contact us
For privacy-related enquiries, requests, or complaints, please contact:
Vellum Corp Pty Ltd
ABN 27 680 485 849
49 McArthurs Road, Altona North VIC 3025
Email: billing@vellumcorp.com